Terms of Service

Last updated: January 10, 2025

1. Acceptance of Terms

By accessing or using Global SOS, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service.

2. Service Description

Global SOS provides emergency assistance, location sharing, embassy connections, and travel safety features. While we strive to provide reliable services, we cannot guarantee:

  • Continuous, uninterrupted service
  • Immediate emergency response
  • 100% accuracy of location data
  • Availability of all features in all locations

3. User Responsibilities

As a user of Global SOS, you agree to:

  • Provide accurate personal information
  • Use the service only for legitimate emergencies
  • Keep your account credentials secure
  • Update your emergency contacts as needed
  • Comply with all applicable laws

4. Emergency Services

Global SOS is not a replacement for official emergency services. In life-threatening situations:

  • Contact local emergency services directly when possible
  • Use Global SOS as a supplementary tool
  • Follow official emergency protocols

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GLOBAL SOS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

  • DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES;
  • PERSONAL INJURY, HARM, OR DEATH ARISING FROM USE OF THE SERVICE;
  • DELAYS, SERVICE INTERRUPTIONS, OR INABILITY TO ACCESS EMERGENCY SERVICES;
  • INACCURATE LOCATION DATA, MAPPING ERRORS, OR GPS MALFUNCTIONS;
  • ACTIONS, INACTIONS, OR RESPONSE TIMES OF EMERGENCY SERVICES, EMBASSIES, OR OTHER THIRD PARTIES;
  • TELECOMMUNICATIONS OR INTERNET FAILURES;
  • HARDWARE, SOFTWARE, OR SYSTEM FAILURES OR MALFUNCTIONS;
  • UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS.

THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, AND EVEN IF GLOBAL SOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

YOU ACKNOWLEDGE THAT GLOBAL SOS IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES (911, 112, OR OTHER LOCAL EMERGENCY NUMBERS) AND THAT YOU SHOULD ALWAYS ATTEMPT TO CONTACT OFFICIAL EMERGENCY SERVICES FIRST WHEN POSSIBLE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

6. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes via:

  • In-app notifications
  • Email communications
  • Website updates

7. Contact Information

For questions about these Terms of Service, contact us at:

Email: contact@theglobalsos.com